15% OFF

USE CODE EASTER15

Excludes P&P | ends 22/04/2019

FAQ

Payment

Do your prices include VAT?
Yes, all prices are inclusive of VAT where applicable.

Is it safe to use my credit card online?
We use industry standard 128-bit SSL encryption to protect your sensitive data. We do not store your credit card information on our servers, providing an additional layer of security.

Which credit cards or payment types are accepted?
We welcome all major credit cards including Visa, MasterCard, Maestro and American Express.

When will my credit card be charged?
Your credit card will be charged upon placing your order.

Orders

What happens after I place an order?
Once you have submitted your order we will review your order for completeness. If everything is correct, we will email you a black and white PDF proof of your artwork for your approval usually within two working days of receiving your order. Once approved your stationery will be printed. We aim to dispatch your personalised stationery order within seven to 10 days from your approval of the proof.

How do I place an order online?
Placing an online order is very easy. Just follow these simple steps:

1. Select your stationery product
2. Select the quantities required. You will then be presented with a series of steps to pick the quantity you would like to order, the print style, the card colour and ink colour etc.
3. Provide your personalisation details along with any special requirements in the ‘notes to product’ section.
4. Proceed to the checkout where you will enter your personal and payment information, review your order, and then submit your order.

Do you offer a discount for large quantity orders?
Our pricing for most printed items is scaled so that large quantity orders receive a discount. If you require a quantity greater than 500, please contact us for a quotation.

Will I see a proof of my order before printing?
Yes, every order includes one complimentary black and white paper PDF proof for you to review the layout and design. You will be sent your proof via email.

Can I see a printed proof before completing the order?
No. You will receive a black and white PDF proof in order to review the artwork. Once approved your stationery will go to print.

Who do I contact if my order is wrong or there are missing items?
Please contact us if there are issues with your order, we will do our best to rectify the situation.

Who do I contact if my order is damaged?
Please contact us if there are issues with your order, we will do our best to rectify the situation.

What is your return policy?
If, for any reason, the product does not meet your expectations, please return it with proof of purchase within 30 days from receipt and we will arrange for an immediate exchange or refund. We regret that we are unable to offer refunds on items that have been personalised and, because of this, we take great care to ensure the accuracy of each order before printing. Of course, if an error is made by Chelsea Fine Stationery or our supplier, we will promptly correct or replace the items at no cost to you, or you may choose to keep the order as is and receive a refund or credit note for a portion of the original price paid.

How to I update or change my order?
If you need to make any changes to your order after it has been submitted, please contact us.

Can I order by phone?
Yes. Please call us on +44 (0)20 7610 9292 Monday to Friday, 9am to 5pm GMT.

Can I cancel my order?
If, for any reason, you need to cancel your order please let us know as soon as possible. If work on a personalised item has not been started then we will be able to offer a refund. If work has begun on your personalised order then you will be you will be responsible for the costs of all work completed up until the point of cancellation, with the minimum charge being £25. Once a proof has been approved for printing, we will not be able to refund any portion of your payment.

Are all prices listed in pounds sterling?
Yes, all prices are listed and charged in pounds sterling.

Registering an Account

Do I have to register with Chelsea Fine Stationery to order online?
We do ask you to provide registration details at time of ordering as these are used to confirm orders and proofs and provide shipping and billing addresses. While you do not need to register as an ongoing user of Chelsea Fine Stationery, if you do register a user name and password, your details are securely kept with us to enable faster orders with subsequent purchases. Please note that we do not keep credit card details from our online registration and purchase process.

How do I register?
Our registration page appears once you have selected one or more products and are proceeding to the checkout pages.

I have forgotten my password. What do I do?
Please go to the login page and click on ‘forgot password’. You will then be sent an email with a password reset link. If you need further assistance, don't hesitate to contact us.

How do I update my mailing address or email?
Please select the person icon at the top right of your screen, login to your account and use the menu there. 

What is the difference between my shipping and billing addresses?
The billing address is the registered address that your credit card company sends your monthly statements to while the shipping address is the actual location our products are shipped to.

Customer Service

When can I reach someone regarding my order?
You can ring us on +44 (0)20 7610 9292 Monday-Friday 9am-5pm GMT. Out of hours please leave a message on our answering machine and we will get back to you once we reopen.

What is your email address?
Our email address is: hello@chelseafinestationery.com, please use this to contact us about your order.

What is your mailing address?
Our mailing address is:

Chelsea Fine Stationery
C/O 5 Mallard Close
Earls Barton
Northamptonshire
NN6 0LS

Can you help me with a bespoke order?
Yes, we have a team of designers who are happy to work with your ideas to create the perfect invitation or announcement.

 

What is your Bespoke Design Service?
Our design team will work with you to create a unique invitation or announcement and provide advice on paper, ink colour, printing method, embellishments, and personal touches such as a specially themed design.

How do I provide feedback on my shopping experience?
If you would like to feedback on your experience using our website please email us at hello@chelseafinestationery.com or you can also leave feedback on our Facebook or Twitter pages